1.1 Regulation of terms and conditions of Norrison OÜ, registry code 10010749, Telliskivi 60/2, Tallinn (entrepreneur) and the legal relationship between the person who made the purchase (customer) when purchasing in the www.norrison.ee e-store.
1.2 In addition, the legal relations of the marketing of products through the e-store are regulated by the laws of the Republic of Estonia.
2.1 The prices of the products are added to the products and include 20% VAT valid in the Republic of Estonia.
2.2 The delivery fee corresponding to the delivery method chosen by the Customer during the ordering process is added to the price of the products. The delivery method is selected and the delivery fee is calculated in the shopping cart.
2.3. For purchases costing more than 100 EUR, delivery of the goods via Omniva parcel machine, Itella Smartpost parcel machine and Itella Smartpost courier is free of charge in Estonia, Latvia and Lithuania. For purchases costing more than 160 EUR, delivery of the goods via Itella Smartpost parcel machine and Itella Smartpost courier is free of charge in Finland, Sweden, Germany, Austria, Belgium, Czech Republic, Netherlands, Poland, Hungary, Slovenia, Slovakia, Bulgaria, Portugal and Luxembourg. The delivery of products to Norrison stores is free of charge.
3. Making an order
3.1. The customer adds the product to the shopping cart after selecting the product and, if necessary, the size and color on the product page, using the "Add to cart" button.
3.2. It is possible to change the quantities in the shopping cart and remove products from the shopping cart until you pay for the product.
3.3. To place an order, enter the necessary data in the shopping cart, select the payment method and click the "Confirm order" button.
3.4. The order is considered finalized after clicking the "Confirm order" button.
3.5. The Company will send a notice of the order confirmation to the customer's e-mail address.
3.6. In the absence of the Product ordered by the Customer, the Company cancels the order. The order can be canceled partially or completely. The customer will be notified immediately of the canceled order. In case of partial cancellation, the entrepreneur may ask the customer for the preference to handle the rest of the order - whether to send it or to cancel it.
4.1. The Customer pays 100% in advance for purchases made in the online environment (e-store).
4.2. Payment for orders is possible via Estonian bank links (Swedbank, SEB, Luminor, Coop, LHV) and credit card (Visa).
4.3. After submitting the order and paying for the goods, an order confirmation will be sent to the Customer by e-mail. An invoice will be added to the shipment.
5.1. The products are delivered to the customer as services provided by Omniva parcel machines offered by Omniva (AS Eesti Post) or Itella Smartpost parcel machines or couriers. The delivery of products to Norrison stores is free of charge.
5.2. The Customer will pay the costs associated with the delivery of the Products. The prices of delivery can be found HERE
5.3. The enterpreneur fulfills the orders, ie delivers the order to the post office for dispatch no later than three workdays after the order is confirmed.
6. Product Return and Exchange
6.1. If the Customer wishes to exchange or replace the Product or getting the Product repaired, the Customer must fill in the Return Form, which can be found at: http://norrison.ee/content/8-kohaletoimetamine-tagastamine In case of replacement or exchange of the Product, the Customer shall bear all direct costs related to returning the product. unless the returned product does not match what was ordered.
6.2. The prerequisite for returning and exchanging the product is a completely unused product, which still has all the labels and other documents accompanying the shipment, including the invoice issued to the Customer.
6.3. If the size of an ordered product didn’t fit, the customer can exchange the product within 14 days after receiving the product.
6.4. If the product returned to the Entrepreneur cannot be replaced due to the lack of the size desired by the Customer, the Entrepreneur will contact the Customer.
7. Submission of a Claim
7.1. If the product is found to be non-compliant or defective, the Customer undertakes to notify the Company immediately, but not later than within 2 months of becoming aware of the non-conformity, by sending the relevant information to email@example.com or NORRISON, Telliskivi 60/2, 10412 Tallinn.
7.2. In case of a defective product, the Customer has the right to demand fulfillment of the obligation from the Entrepreneur, withdraw from the contract or cancel the contract and demand compensation for damage, reduction of the price, in case of delay in fulfillment of the financial obligation.
7.3. In case of defective of product, the Customer has the right to first demand free repair or replacement of the product with a compliant and non-defective product or to return the product at the expense of the Company.
7.4. In case of returning a non-compliant product, the Customer will be reimbursed the amount paid for the product together with the transport cost to the bank account indicated by the Customer within 14 days at the latest. The Entrepreneur has the right to delay the return of the paid amounts until the Customer has returned the product or submitted a certificate of delivery of the product for return to the post office.
7.5. The Company will not reimburse the expenses incurred by the Customer in case of non-compliance or defects of the product and will not be liable for them if:
7.5.1. The value of the product has decreased / the product has been damaged due to the Customer's fault;
7.5.2. Deficiencies are caused by the misuse of the product, i.e. as a result of non-compliance with the maintenance instructions;
7.5.3. The value of the product has decreased due to natural wear and tear during normal use;
7.5.4. There is no proof of purchase.
7.6. In case of disagreements between the Customer and the Company regarding the defects of the product, the Customer has the right to file a complaint with the Company, stating his name and contact details in the written or reproducible form (e-mail), the date of complaint, the product defect and your preferred solution. The Entrepreneur will respond to the Customer's complaint in writing or in a form that can be reproduced in writing (e-mail) within 15 days.
7.7. If the Customer and the Entrepreneur do not reach an agreement on the dispute, the Customer has the right to turn to the Consumer Complaints Committee of the Consumer Protection Board for out-of-court settlement of the dispute. In the Consumer Complaints Board, the review of a complaint is free of charge for the parties. Disputes shall be resolved in accordance with the laws of the Republic of Estonia.
7.8. In case of disagreement with the decision of the Commission, the parties have the right to apply to the county court of the location of the Company.